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Overview
What is iMIS Engagement Management System?
iMIS EMS is an Engagement Management System (EMS) – fusing database management and web publishing into a single system – to drive operational efficiencies, revenue growth, and continuous performance improvement. Harnessing the power of Microsoft Azure’s cloud platform, iMIS EMS…
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What is iMIS Engagement Management System?
iMIS EMS is an Engagement Management System (EMS) – fusing database management and web publishing into a single system – to drive operational efficiencies, revenue growth, and continuous performance improvement. Harnessing the power of Microsoft Azure’s cloud platform, iMIS EMS is purpose-built to…
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What is iMIS Engagement Management System?
iMIS EMS is an Engagement Management System (EMS) – fusing database management and web publishing into a single system – to drive operational efficiencies, revenue growth, and continuous performance improvement. Harnessing the power of Microsoft Azure’s cloud platform, iMIS EMS is purpose-built to meet the most important challenge facing associations and non-profits – Engagement.
iMIS Engagement Management System Features
- Supported: Constituent Relationship Management
- Supported: Membership Management
- Supported: Fundraising Management
- Supported: Website Management
- Supported: Event Management
- Supported: Certification
- Supported: Commerce
- Supported: Email Marketing
- Supported: Online Communities
- Supported: Process Automation
- Supported: Real-time Dashboards
iMIS Engagement Management System Screenshots
iMIS Engagement Management System Competitors
iMIS Engagement Management System Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | USA, Canada, Europe, Asia-Pacific |
| Supported Languages | English, Spanish, French, Dutch |
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Reviews and Ratings
(25)Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
We use iMIS Engagement Management System as our AMS, so it plays a key role in our membership management, event management, financials, product sales, and more. It does a little bit of everything for our organization. We are also in the process of integrating it with our new marketing automation platform, which will be a great addition to our marketing toolkit.
- Display member information
- Pull lists of contacts/companies
- Provide our member services team a quick snapshot of information they can reference when on a call with someone
- It would be nice if it was easier to upgrade without having to use so many patches
- All the features in one version should be available in another (web version vs desktop)
- Ability to run more reports without having to know SQL
- Association management
- Join/renewal process
- Contact profile management
- It's been a consistent AMS tool for our organization for nearly 20 years, so that brings a level of familiarity and comfort-ability for staff.
- By integrating with marketing automation, we will see a series of automated messages reach members who are due to renew and those who have just joined. We expect to see this lead to a higher renewal rate and see an increase in member engagement.
- On the negative side of having had the iMIS Engagement Management System for so long, we have had to customize it so much over the years that it's a bit of a patchwork feel. We haven't lost functionality, but it has cost us some efficiency doing it that way.
I wasn't involved with the selection process, but for anything that I have experience with that is specifically for associations, iMIS Engagement Management System stacks up pretty well. It doesn't compare well to the others like a Salesforce or Marketo, but it's not really meant to. Many times those products are out of the price range for associations.
April 11, 2017
Honest iMIS Review
I currently use iMIS to hold our organization's website, membership database, and event management [information]. It has not been easy using iMIS. Sometimes, we will send an email and it will not go out to members. Other times we are making changes to the website that either take too long to publish or do not publish at all. We have a challenging time pulling together queries from the database. Nothing is really simple. It is a great concept to have a one-stop-shop, however, it has not been functioning well for us.
- One-stop-shop. I love that we have one system that will track our income, manage membership, email contacts, manage our website and pull reports.
- Response time on support tickets. Whenever I have a problem using iMIS, I can either log into their support site to submit a help ticket or send it directly from my email account. Someone normally responds to me within the hour and then I will get a solution within the day no matter the time of day I submit the ticket.
- Easy to use widgets. I love using widgets to pull a page together. They have slideshow widgets that use on a daily basis. There are also forum widgets and widgets to pull an already created query to a page you choose to display this information on.
- Emailing. Sometimes our emails do not go through and all fail. I would like for some sort of alert to occur when these situations happen. We normally get a response from our members about them not receiving the information we have promised them.
- Queries. An easier way to build queries would be nice. It is super confusing trying to determine which fields to pull from. When asking for help, they state that we will be charged by the hour to get a basic query created. It's a little obnoxious.
- Dynamic pages. I would like more attractive homepage templates. Current templates are not very attractive or dynamic. Also, page publishing is a major problem.
- Limited PayPal Integration. We were initially under the impression that when a payment was placed through the iMIS site, then the payments along with the iMIS codes would go through to PayPal. This is far from the truth. We always have to do extra work to pull a report from iMIS and then also from PayPal since the codes do not transfer over. It would be great for us if this could change in the near future.
- We have had a number of emails to our members never reach their recipients. This has caused problems in terms of our members not getting information on time.
- We put in time and effort daily to make changes to our website. Sometimes, these are changes that must occur on behalf of a member of our association. People are expecting to see new postings and information, however, if the page does not post for us it leaves us looking unprofessional and unprepared.
- We have had several delays in book keeping due to reports not matching income in our accounts. It would be great if iMIS could integrate account codes into PayPal automatically.
- Podi
We were unable to have an attractive site for our association when using Podi. iMIS is much more equipped to handle the different pages and links we list on our website. Although Podi lacks in attractiveness, iMIS lacks in the department of providing easy reporting options and PayPal integration. When we had Podi, we were able to submit payments through our site along with the accounting codes automatically. However, now that we use iMIS, it is harder to get the accounting correct. None of the accounting codes transfer over into PayPal. We always have to go back and double-check the numbers.
June 17, 2016
Oh iMIS
I used iMIS to direct and coordinate registration operations. This included collection and processing of registration fees, refund transactions and processing of faculty payroll. The majority of my transactions, except checks, was processed using Authorize.Net payment software and then recorded into iMIS. This enhanced my ability to keep track of membership and program enrollments (i.e. expense reports, class rosters and net proceeds summary reports). Overall, iMIS is used across the whole organization.
- Keep track of individuals's information (e.g. address, telephone number, email address, payment history and membership type).
- The ability to create fields and functions.
- Create/generate reports. Once, I needed a report of how many non- members were taking classes in the Fall in comparison to members of the organization. I worked with my IT department to help create the fields needed in order to generate the report.
- It was difficult for various departments to customize the functionality of iMis without it impacting the organization as a whole.
- I often felt restricted and limited when using iMis. I do not feel that this software is current with today’s technology.
- It did not sync well with Authorize.Net. Therefore, I had to do double data entry. This let to me needing to hire on more staff.
- Ability to keep track of membership